Our expertise
Travelwise’s concierge service: Why the little things matter
By Katie Spooner, Concierge at Travelwise
A lot of what I do doesn’t sound particularly glamorous.
It’s not booking the hotel or choosing the destination, it’s making sure a family with young children has interconnecting rooms so everyone gets a good night’s sleep or flagging allergies to shellfish with the chef.
It’s letting the hotel know it’s a special birthday. It’s checking that the airline knows you prefer an aisle seat and that your membership number is logged.
None of it is flashy. Most of it goes unnoticed. But it’s exactly what makes your holiday feel seamless and special.
Katie Spooner
The newest member of our team (yet she’s still been with Travelwise since 2017), Katie’s always one step ahead with the latest must-see Disney and cruise experiences. She’s renowned for adding personalised extras and thoughtful details that make each journey feel truly one-of-a-kind.
When you don’t notice, that’s when it’s working.
That’s the funny thing about doing this job well. When everything runs smoothly, it just feels like a well-planned trip. You don’t see the hours spent checking connections or briefing the hotel on your preferred pillow type. You just arrive and everything is right, with no reminders and no repeating yourself.
But if one of those tiny details goes wrong (like the wrong bed layout or a missed anniversary) the whole tone of the trip can change. That’s why we care so much about getting it right the first time.
It’s not just about logistics, it’s about knowing you.
At Travelwise, we build detailed client profiles so we can remember the things you’ve told us over the years, without you needing to repeat them.
That might be your dietary preferences, your favourite hotel chain, whether you like a window seat or that you absolutely can’t stand flying from Gatwick. It might be that you always travel in April for your anniversary or that you’re allergic to feathers and need a hypoallergenic room.
And we don’t just wait to be told: if we know your birthday’s coming up, we’ll let the hotel know. If we’ve spotted you prefer spa credits over excursions, we’ll build that into the booking. It’s proactive, not reactive, and that’s what makes it feel effortless for you.
Why this matters more than ever.
Because we know that it’s the little things that make a difference. It’s not just beautiful destinations but thoughtful touches that show someone’s paying attention. A great hotel helps. But a great experience starts with the right planning. It’s making sure you don’t have to ask twice. That the surprises are happy ones. That the trip feels like it was designed just for you, because it was.
Let us handle the small stuff.
When you book with us, you’re not just booking a flight and a hotel. You’re getting someone who’s on your side – someone who knows you like to sit on the left side of the plane, or that you always ask for a quiet room away from the lift. Someone who cares about the trip as much as you do. And when it all comes together, you’ll never have to think about the details, because we already did.
